As we enter the holiday shopping (and returning..and griping..and CUSTOMER SERVICE) season, I thought I'd share this little nugget of joy with you all. A fellow named Paul English came up with this little list to get around IVR's (Interactive Voice Response), or what I call Automated Attendant Hell - the endless waiting, number punching and verbal command-shouting you do to get help via a company's customer service call center.
Can't we just talk to a freaking body on the other end of the call!!??
Well, now you can. And quickly, at that.
Monday, November 28, 2005
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